*** Ever since the introduction of business APIs by various popular messaging platforms, the task & scope of making social messaging productive and compliant for businesses has been greatly enhanced and simplified at the same time. As such, we do not offer any messaging platform derivative solutions that bypass or do not depend / leverage on the official APIs from the messaging platform providers.
IM Vault provides full spectrum of compliance monitoring & archival services by leveraging on artificial intelligence & natural language processing, for messaging in regulated industries or financial institutions. This allows employees to engage clients through client’s favorite messaging apps*, while staying audit-compliant, secure and mobile.(* contact us for the latest list of instant messengers we support).
IM Vault ensures business chats are monitored while private chats remain private. Have a look at some features below.
Seamless Instant Messenger Integration to your own apps, sites or systems to send and receive text messages, pictures, audios, links and emojis across the globe.
Send Instant Messenger alerts and notifications reliably to communicate and provide great support to your customers.
Customer queries, requests or feedback sent via Instant Messenger can be managed and handled by several agents at the same time.
Use chatbots to answer customer queries automatically and cut customer service overhead costs. Automate answers to repetitive questions and let your team focus on more important tasks.
Communicate securely with your customers using Instant Messenger’s reliable end-to-end encryption which ensures messages are turned into a secret message and decoded only by its final recipient.
Gain insight into your team’s performance and use the metrics to anticipate customer needs and increase satisfaction through our interactive dashboard.